Warranty and Claims

Products - Poolblu provides products from the best manufacturers in the business – and these warranties vary from manufacturer to manufacturer, and from product to product. The warranty on products sold by poolblu is the responsibility of these manufacturers – and poolblu does not express or imply any other warrantee on these products.

We are happy to act on our customer’s behalf in executing the terms of these warranties whenever we can. We serve as your agent in interpreting, administering and enforcing the terms of your warranty. Feel free to contact us to discuss the terms of these warranties – and for guidance in pursuing the repair or replacement of any product you feel is not working properly.

Freight Damage - While unfortunate – freight damage does occur from time-to-time. All products shipped by poolblu are inspected upon shipment, and are warranted to be in good working condition when leaving our facilities. Damages occurring in transit are the responsibility of the freight carrier – and should be noted with the carrier at the time of receipt or as soon as the damage is discovered. Poolblu will be happy to guide you regarding making a freight claim. If you need immediate replacement of a product damaged during shipment please contact us immediately at 1-855-poolblu (766-5258).

We expressly disclaim liability for any loss, injury or damage of any kind arising from the purchase, use or inability to use any product we sell.

Services - Poolblu is pleased to warrant that the work performed by poolblu personnel on pools, spas or related equipment will be free from defects in workmanship for a period of 1 year from the date first performed. Damage to products not operated or repaired in accordance with the manufacturer specifications is not covered under this warranty.

Additionally, Poolblu offers extended warranty options on some of its services. Such warranty extensions are product and service specific - and are available only when purchased concurrent with the original product and service. Any extended warranty coverage is not in effect unless expressly indicated on the original order or Invoice.

If Poolblu labor is found to be defective, Poolblu will repair its work in a timely manner without charge for poolblu labor during the term of this warranty. As outlined above, the manufacturer is the sole determinant of warranty for the materials provided. This is the sole remedy under this warranty. This warranty is provided to the original purchaser only, and is not transferrable.

We expressly disclaim liability for any loss, injury or damage of any kind arising from the purchase or use of any service we provide – or from the use or inability to use any product we service.

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5/9/2021 5:52:23 PM