Getting to know poolblu - Frequently Asked Questions

What is poolblu?

Poolblu is a pool and spa supplier – like none other. The poolblu offering includes not just swimming pools, spas, related equipment and supplies – but also a unique set of services delivered through a world class customer care operation and a national network of field service technicians and installers.

Additional Background Information
Business Opportunities
Contact Info
Customer Types Served
Field Service Information
Field Service ownership
Locations
Products Provided
Questions?
Services Provided
Service Provider Network

What types of customer does poolblu serve?

Poolblu customers fall into these categories:
  • New pool or spa buyers
  • Residential pool and spa owners and operators
  • Commercial, institutional and municipal pool and spa owners and operators
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What products does poolblu supply?

Poolblu offers the most complete selection of pool and spa products in the industry. For a complete review of the poolblu product offering go to products section of this website. With over 65,000 items available it is impossible to list them all. Representing nearly all major manufacturers in the pool and spa business, the odds are we have what you need. Just give us a call – 1-855-poolblu (766-5258) – we’ll be glad to help.

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What services does poolblu offer?

By contacting the poolblu customer care center you can:
  • Simply have your pool and spa questions answered
  • Receive Web, e-mail and telephone trouble shooting help
  • Remote pool and aquatic facility monitoring
  • Do-it-yourself repair guidance
  • Enter an order for a field service call or installation
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How do I contact poolblu?

Contacting poolblu is easy: The same information should be used for placing or checking on any orders as well.

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Where are the poolblu operations located?

Poolblu has Regional offices, distribution facilities and service enters throughout North America. The roster of these offices expands regularly, so contacting poolblu to verify coverage in your market is best.
Contact information:  
  Poolblu Customer Care Center

Mail:
Poolblu Customer Care
PO Box 751
Lake Geneva, WI 53147-0751

Phone:
US:  1-855-poolblu (766-5258)
Int'l:  1-262-348-9410
Fax:  1-262-706-0451

E-mail: CustomerCare@poolblu.com

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Does poolblu own the field service organizations?

The poolblu field service network consists of both company owned and independent swimming pool and spa service organizations.
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Can you give me more information about the field service network?

Similar to other national brands you would be familiar with,(from fast-food restaurants to automobile service operations) poolblu companies bring you these benefits:
  • Strong local companies committed to you and your market Backed with the strength and support of an international organization
  • Ease and comfort of a single convenient and reliable point of contact
  • Unlike other companies however, all poolblu service offices share the systems and resources of the poolblu customer care center - and the unique way in which the “central office” and the field service operation communicate.
The poolblu customer care center is staffed by specialists in every facet of the industry. By contacting poolblu you gain access to these experts, the products, parts and supplies in our regional distribution system and to the network of pool service professionals.

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What if I have a question?

Whether inquiring about a new product, some help or advice about a product you have or checking on an order you can call 1-855-poolblu (766-5258), or contact us via e-mail at:customercare@poolblu.com. Telephones are staffed from 9:00 to 16:30 Central Time

Some more background information on poolblu

Poolblu has been built by industry veterans – each with a heritage of leadership in respected industry organizations.
From a company perspective, poolblu was made possible by combining decades of pool and spa industry experience with the best products available, innovative business models and operating technologies from around the world.
From our customers perspective, the result is an organization of unique capabilities and strengths. Unsurpassed selection and value are conveniently available from a single point of contact - and a growing network of locally owned and operated offices across

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Are there any business opportunities with poolblu?

Poolblu invests in and works with proven professionals in select industry segments. As a normal course of business we expand our product offering, distribution system and field service network to meet the needs and expectations of our customers and our markets.
Manufacturers and suppliers interested in submitting or featuring their product to poolblu and poolblu customers should contact productmanagement@poolblu.com.
Individuals and organizations interested in becoming part of the poolblu field service network should contact fieldservice@poolblu.com.

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9/22/2018 6:09:11 AM